Outfitting your home with a new set of replacement windows from Renewal by Andersen of Central New Jersey is a serious purchase, and you’re going to want to be sure that such a purchase is protected by a viable warranty. Navigating the minefield that is manufacturer’s warranties can be a tricky business if you’re operating without the proper information, and because we at Renewal by Andersen hold nothing more sacred than the continued quality of the windows we provide our customers, we’re going to discuss in today’s post the different aspects of replacement window warranties and what you need to know about them.
The Three Big Warranty Entities
Purchasing replacement windows and the warranties that come with them are going to put you into contact with the three big players of the replacement window world: the Window Sales or Design Consultant, the Window Manufacturer, and the Window Installer. What sounds like the lineup for the strangest wrestling match in history is actually a tangled web of contracts and warranties that all starts with the sales professional or design consultant. He or she is the person you are going to sign your contract with, and you’re going to want to make sure that everything they claim will be covered is actually written into the contract. It’s the only way to keep your purchase protected. Your design consultant represents both the manufacturer and the installer through the sales process. He or she will make claims about the performance and durability of your windows that are actually controlled by the manufacturer and installer. You’ll need to be confident that what he says will be backed up by the other two. The Manufacturer’s warranty is supposed to cover any defects that may have occurred during the manufacturing process. Finally, you have the Installer, whose warranty is as important as any other. Perfectly made windows can be rendered useless by poor installation, and you may even end up with a voided manufacturer’s warranty because if the installation does not follow the manufacturer’s specific instructions on how to install their particular windows.
Manufacturer and Installer Reputation
If you’re working with two, or maybe three, companies, Sales, Manufacturing and Installation, you have to do your homework on all three. You wouldn’t go to a new doctor or a new hairdresser without first having done a little bit of research into the office or company’s reputation, would you? Well, it’s no different when you’re dealing with replacement windows. You’re going to want to work with companies with loyal customers who recommend their services and can verify that both the manufacturer and installer backed up their product with solid warranties and that they made good on those warranties if there were any issues.
Manufacturer and Installer Company Longevity
While company longevity is similar to company reputation, the two are different considerations that should each be given equal weight as warranty concerns. The question of longevity concerns whether the company that is providing you with a warranty will be able to make good on it when the time comes— and a manufacturer that has closed its doors isn’t capable of that. While your neighbor may have raved about what an impressive job a company did on her windows, if it hasn’t been around too long, you run a higher risk of it not being around when you need it. It pays to ask some questions about the companies’ intentions to remain around. There are plenty of good general contractors who have been around a long time and do good work, but it they’re a small owner-operated company and the owner decides it’s time to retire and move to Florida, he’s not going to be around to back up his warranty.
Renewal By Andersen: One Warranty Covers Sales, Manufacturing and Installation
So now that we’ve talked about different aspects of window replacement companies that play into the success of their warranties, let’s return briefly to the three big warranty players we detailed before. It’s important to realize that having all of these different hands in your window replacement experience is not without its potential issues. Often, if there is a problem with your replacement windows that require warranty coverage, these three factions may try to place the burden of paying up on each other so as not to be the one getting stuck with the bill. The Salesman may say it’s the Installer’s fault. The Installer may say it’s a Manufacturing defect and the Manufacturer may blame a poor Installation or the Salesman for misrepresentation.
It’s a circle of blame that will cause you, the consumer, nothing but needless headaches. Fortunately, however, Renewal by Andersen has a way to bypass all of the “finger-pointing” by taking responsibility for each of the three major warranties. With all of the different functions controlled by the local Renewal by Andersen dealer, you know that you’ll get your coverage without any hassle. That’s doing warranties right.
Contact Renewal by Andersen for More Information
If you’re left with any more questions about your replacement windows and their warranties, Renewal by Andersen of Central New Jersey will provide you with all of the information you need. As a subsidiary of Andersen Windows, we have been providing people with quality windows to fit every need for generations. Our experienced design consultants will ensure that your replacement windows just what you need, as well as safe from damage. Have any questions about how? Call us today at (866) 609-5033 or fill out the short form on this page and we’ll get right back to you to answer your questions.
