The biggest source of complaints in the home improvement industry is the companies that don’t fulfill their promises. Homeowners who had such experiences have become untrusting and dissatisfied with contractors in general. In the following video, Renewal by Andersen® President Paul Delahunt talks about how important it is for a company not just to provide exceptional replacement windows, but to keep its promises—and how we work to gain–and keep–our clients’ trust.
Being Always on Time
Punctuality is the sign of a true professional and signifies that we value our clients’ time. This is why we make it our priority to be on time for all our appointments, whether it’s the first consultation, building our clients’ custom windows on the installation day itself. As a full-service replacement window company, there really is no excuse to be late, except perhaps for extreme weather. Every step of the window replacement process is conducted by a Renewal by Andersen specialist, without subcontractors or middle men. Rest assured that you will never be made to wait for our appointments.
Keeping the Project Within Budget
Going over budget is a common home improvement problem, which can be prevented with a responsible and upfront contractor. Renewal by Andersen values our responsibility in making sure our written quotation indicates the total cost; no hidden charges or craftily worded fine print, just the replacement windows, installation and other associated costs. And in case of unexpected repairs, we keep our clients informed of them before we proceed.
Clear Communication
The key to a successful remodeling project is clear communication between client and contractor, and we practice this in every step of the replacement process. Our consultants patiently answer every question so the customer fully understands the contract before they sign it at their convenience. This level of communication is carried out through our periodic updates on and leading up to the installation day itself. And if you have more questions, we can be easily reached through our phone numbers and our contact forms.
To learn more about our replacement window experience and explore our popular window styles like our double hung windows, call Renewal by Andersen® of Long Island today. Give us a call at (866) 609-5033 or fill out our contact form to schedule your free in-home consultation. We serve homeowners in Long Island.
